Covid19 - Concept Close Down Procedures

Covid19 - Concept Close Down Procedures


With so much uncertainty in our industry related to COVID-19, we wanted to let our customers know that we are here to help in any way that we can.

While there are no specific procedures for “closing down” Concept, we have drawn up a couple of areas we want you to consider should your operation chose to close during this time.

Spa Online Bookings

To stop any future bookings coming from your website onto your Spa Booking Agenda, the simplest and quickest way is to do this is to go into Spa->Settings->Staff. Select the member of Staff/Therapist and modify their Assignment and disable the check box for “Available Online”. Remember to do this for all Staff



Golf Online Bookings

To stop any bookings coming from your website or  3rd party bookings agent we recommend to set your Non Internet Times. To do this go into your Concept Tee Sheet, select Online on the top Menu Bar and define  your "Non Internet Times" for entire day and then copy this configuration out by selecting “Copy” and defining a period you wish. Please remember to use the option for “Delete previous configurations" so as to make sure your configuration is applied correctly




Database Server Shutdown

Some operations may choose to shut down their servers during this period. Generally we do not recommend to shutdown any Concept servers, but if this is a requirement we would recommend IT to contact our support desk directly so that a Support agent can assist you with this process


If you require any further assistance on processing the above or need any assistance to help your operation during this period, please feel free to contact our Support Desk.


Also, if you are taking some downtime and would like to setup a session with one of our support agents to go through some general operating questions you may have on Concept, please do not hesitate to contact our support on the details below. Our Support Agents are readily available to assist you with anything you may need during this time.



Support Desk Contacts Details


Web Portal

Telephone Numbers + 351 289 351 200  or ++1 844 351 0 200

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