Concept Support Portal User Guide

Concept Support Portal User Guide

ncept Support  Portal Overview and Functionality
The Concept Support Customer Portal is located at:


Registering as a User accessing the Portal: 

An email Invitation will be sent to you from “” requesting that you Accept the Invitation.  

Clicking the “Accept the Invitation” link will send you to Zoho and prompt you to choose/confirm a password. 

Navigating Tabs and Account Information:   

The Zoho portal has 4 tabs at the top: 

  • Home 
  • My Area
  • Submit a Ticket
  • Knowledge Base.

From the Home tab, you can add a ticket, view tickets you’ve submitted, and access/search Knowledge Base articles. 

From the “My Area” tab, you can see/edit your profile information, as well as all of your open and closed tickets.


Add/Create New Tickets

You can either click on the “Add ticket” icon  from the Home tab or click on the “Submit a Ticket” tab, which will bring up this form:

  • Enter a Subject relevant to the issue you are experiencing
  • Add a Description that provides the details of your request. Please be as detailed as possible
  • Select Priority for the Ticket

    For urgent issues, please call the Support Desk directly at +351 289 351 200 or the locally provided in country number
  • Choose Areas Affected
  • Attach any document, screenshot, or picture file that might help the agent diagnose and resolve the issue.
  • Click the “Submit” button. 

You will receive an email confirming receipt and details of your request. 

By accessing the ticket under “My Area”, you may reply to the support staff, add a comment, and even close the ticket.

After the ticket has been resolved and closed, you will get an email confirming the status.

Important Note
 If you reply to a Closed email notification, it will not re-open the ticket.  If you feel the ticket is not yet resolved and should not be closed, then please respond with information that explains why the ticket should not be closed. 

Using Knowledge Base: 

The Knowledge Base is being built out and content will be updated in the future.


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