Registering as a User accessing the Portal:
Clicking the “Accept the Invitation” link will send you to Zoho and prompt you to choose/confirm a password.
Navigating Tabs and Account Information:
The Zoho portal has 4 tabs at the top:
- My Area
- Submit a Ticket
- Knowledge Base.
From the Home tab, you can add a ticket, view tickets you’ve submitted, and access/search Knowledge Base articles.
From the “My Area” tab, you can see/edit your profile information, as well as all of your open and closed tickets.
Add/Create New Tickets
can either click on the “Add ticket” icon
from the Home tab or click on the “Submit a Ticket” tab, which will
bring up this form:
- Enter a Subject relevant to the issue you are experiencing
- Add a Description that provides the details of your request. Please be as detailed as possible
Select Priority for the Ticket
For urgent issues, please call the Support Desk directly at +351 289 351 200 or the locally provided in country number
- Choose Areas Affected
- Attach any document, screenshot, or picture file that might help the agent diagnose and resolve the issue.
- Click the “Submit” button.
You will receive an email confirming receipt and details of your request.
By accessing the ticket under “My Area”, you may reply to the support staff, add a comment, and even close the ticket.
the ticket has been resolved and closed, you will get an email
confirming the status.
If you reply to a Closed email notification, it will not re-open the ticket. If you feel the ticket is not yet resolved and should not be closed,
then please respond with information that explains why the ticket should
not be closed.
Using Knowledge Base:
The Knowledge Base is being built out and content will be updated in the future.